Thank you for choosing Explainerium for your web design needs. We value your satisfaction and want to ensure clarity regarding our refund policy.

1. Refund Eligibility:

Our refund policy covers specific scenarios, including instances where there are errors on our part that cannot be rectified within a reasonable timeframe or if the services provided do not meet the agreed-upon specifications.

2. Service Discrepancies:

If you believe that the web design services delivered do not align with the agreed-upon requirements or if there are discrepancies that we cannot resolve, you may be eligible for a refund.

3. Refund Process:

To initiate the refund process, please contact our customer support team at explainerium@gmail.com within 14 days of the service delivery date. We may require additional details and documentation to assess your request.

4. Exclusions:

Refunds are not applicable for services rendered as per the initial specifications and requirements agreed upon during the consultation phase. Additionally, any third-party costs incurred on your behalf are non-refundable.

5. Processing Time:

Once your refund request is received, we will review it promptly. The processing time may vary, but we strive to complete the assessment and issue a decision within [Specify Timeframe, e.g., 7 business days].

6. Payment Reversal:

If your refund request is approved, the reimbursement will be processed using the same method as the original payment. Please note that the time it takes for the funds to be reflected in your account may vary based on your financial institution.

7. Changes to the Refund Policy:

Explainerium reserves the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.

Contact Us:

If you have any questions or concerns about our refund policy, please contact us at 01617461800.

By engaging with our services, you acknowledge and agree to abide by the terms of this refund policy. We appreciate your trust in Explainerium and are committed to delivering high-quality web design services.